We want you to be 100% satisfied with your Letters & Characters product. If you are not satisfied, please contact us at [email protected] and we will do our best to make it right.

If you are still unsatisfied we would be more than happy to provide an exchange or return for all items purchased from us if the following conditions are met :

  • All items must be in their original packaging with FULL intact letter set
  • Copy of receipt or order number needs to be included

If the above conditions are not met, we regret to inform that we are unable to process any claims for exchanges or refund regardless of the items that have been mailed back to us.


All exchanges and returns must be initiated within 15 days of the invoice date of your order, 20 days for international orders. All requests for returns should be made online HERE for both domestic and  international.


4.1 All items that are returned and exchanged, can only be made once.

4.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order

4.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.

4.4 Letters & Characters makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description for a particular purpose

4.5 All decisions made by are final